TopTenREVIEWS - Gold Award - Awarded for excellence in design, usability and feature set

eBay is the best-known auction site in the world. Between the high number of members, easy-to-use interface and wide selection of features, it has created a safe environment for ordinary people to sell their items or start up their own business. eBay earns our Top Ten Reviews Gold Award for the exposure and safe marketplace it provides its sellers.

Selling Fees
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While eBay offers the most features and audience for your items, it also has several fees you must pay to use its service. Most sites charge a seller verification fee that ensures buyers your identity is real. eBay does not charge this fee; however, PayPal, one of the only payment methods eBay offers, does.

eBay has other upfront fees that vary depending on the category of the item you are selling, your selling format, the duration of the listing and if you are a store subscriber. Every month, eBay offers 50 free listings, after which you must pay 30 cents per listing and another 30 cents if your item automatically relists, which keeps adding up every month until the item sells.

If you want to upgrade your listing with bolded text or added features that draw attention, it costs even more. However, if you are a store subscriber, the fees are either reduced or eliminated, with store subscriptions ranging from around $20 to $200 a month.

eBay also has fees after you sell your item. The final value fees that eBay charges include the price your item sold for plus shipping. eBay charges 10 percent of that total amount. In other words, if you sold an item for $10 and charged $5 for shipping, eBay would charge 10 percent of that, or $1.50, in final value fees. By including shipping in the final value fee, the service protects buyers from sellers looking to profit from illegitimate shipping fees.

Selling Features
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10/10
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The membership of over 100 million users not only makes eBay the best auction site, but also very attractive to potential sellers. The high number of members increases the traffic of people that view your item, and as a result, the likelihood of it selling. eBay understands the importance of viewers and offers several tools to help you increase that number. You can submit your items to various search engines, advertise internally, count page views or monitor traffic reports so you can adjust your selling style to fit the needs of your buyers. You can also list your items internationally and increase the number of potential buyers even more. In comparison to other auction sites, eBay offers the most and the best quality of advertisement options for your products.

In addition, this online auction site offers several features to attract customers. You can list a set price for your item and allow customers to buy it without having to participate in the auction process. You can add extra photos that give them more information about your item. eBay also has a function that allows buyers to bid for items without being on the actual site. This added convenience attracts customers and can even increase your sell prices.

eBay has several features that help both the buyer and seller. With the advanced search features, you can search for your item or for a seller. Buyers who share interests with a particular seller can save the seller's information and visit their page regularly. The feedback options help both parties by sharing buyers' and sellers' past transactions. eBay includes an added protection for sellers – the ability to block buyers. It also features a third-party resolution center for transactions where either the buyer or seller violates the agreement.

Listing Options
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10/10
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This online auction site offers several features to attract customers. You can list a set price for your item and allow customers to buy it without having to participate in the auction process. You can add extra photos that give them more information about your item. eBay also has a function that allows buyers to bid for items without being on the actual site. This added convenience attracts customers and can even increase your sell prices. You can also list your items internationally and increase the number of potential buyers even more.

eBay has several features that help both the buyer and seller. With the advanced search features, you can search for your item or for a seller. Buyers who share interests with a particular seller can save the seller's information and visit their page regularly.

Payment Options
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9.4/10
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eBay uses PayPal as the main method of payment. It offers a safe way to transact money for both buyers and sellers. The bidding site also accepts Skrill, ProPay, credit and debit cards, Escrow, and payment upon local pickup. However, these payment methods come with limitations. eBay does not allow checks, money orders or bank wire transfers.

After your item sells, eBay notifies both you and the buyer. Unlike with most online auction services, the buyer can immediately pay for the product after the auction ends, rather than wait for an invoice from the seller. It also tracks shipping, payments and feedback for each of your auctions until the transaction is complete.

Support Options
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10/10
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eBay offers strong technical support. You can talk to representatives via phone, email and live chat. In addition, you can talk with other members in the community forums. The auction site also offers video tutorials of common tasks that you need to know how to do to effectively list your items and a searchable FAQs page.

eBay Summary:
9/10

eBay offers a safe marketplace for both buyers and sellers. With the high membership rate and wide selection of features, eBay's service can be profitable to sellers and entrepreneurs looking to start a business. While the fees are higher than other online auction site's and initially confusing, the prime marketplace filled with buyers is unmatched by any other auction site.

 

eBay

Pros
eBay's customer base exceeds all other auction sites with over 100 million buyers and sellers.

Cons
This auction site has steep fees with confusing variables.

The Verdict:
 9.03/10

eBay is the best online auction site thanks to its wide selection of features to help your items sell, safe environment and prime customer base.